Progressive and Customer Service

July 3, 2008 at 12:14 pm Leave a comment

I’m epileptic, along with everything else.  One day just about twenty years ago I turned to talk to my supervisor/office manager and awoke in a CAT-scan machine.

 

Long chains of seizures damage recall and attention.  This is both from personal experience and research.  The effects are quite similar to those of the (still-used) electro-shock therapy as described in One Flew Over the Cuckoo’s Nest.  Thus the withdrawal of licensing.

 

I wasn’t operating on all eight cylinders, that is.  I may be now.  We quit paying insurance because I couldn’t drive anyway and we couldn’t afford it.  Lo and behold, yesterday–the $97.36 that appeared (let us not question the provenance) had been duly turned over to a collection agency.

 

I called Progressive.  Using patience and facts (Vietnam veteran, epilepsy–of which they have record, consistent customer for nearly three years, all that good stuff–and insurance coverage before that, not to worry)…it was $37.36, paid today, and I’ll be able to get coverage again for next month when I can start driving again.

 

So:  yes, all in all, I recommend Progressive.  The main thing is that they seem to encourage employee honesty with the customer, which serves much better in the long run.

–Glenn

P.S.  Happy 4th.

Entry filed under: current news, writing and thought. Tags: , , , , .

Ownership: Reality, Concept, and Law Just When we Thought Mission Impossible Was

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

Trackback this post  |  Subscribe to the comments via RSS Feed



%d bloggers like this: