Help! I lost my NOOK PIN!

August 5, 2017 at 4:33 pm Leave a comment

What do I do now?

  1. Wish you had used a password.  Passwords can be reset at the Barnes & Noble site.
  2. DO NOT CALL BARNES AND NOBLE CUSTOMER SERVICE, unless you need to find out the number to call at Samsung, to whom they will refer you.
  3. Do a factory reset.  Apparently before the Tab 7 you just had to hold down the power and home/”N” key.  On the Tab 7 you have to hold down the volume button as well and when asked to confirm you must manage to move the volume ‘up’ while maintaining your grip on the other buttons.  [HOME+POWER+VOLUME, a screen will come up demanding that you confirm, you have to press the ‘up’ side of the volume key to do so and…this isn’t simple to do, at least for me.]
    1.  Better idea: remember the number.  Then….
    2.  Also this does expose the glaring weakness in never writing down access codes.
    3.  If you recover the code and avoid the reset…IMMEDIATELY GO AND CHANGE YOUR PIN TO A PASSWORD.  Once again, PASSWORDS CAN BE RESET; PINS CANNOT BE.  PATTERNS CAN BE REASONABLY GOTTEN BY BRUTE FORCE.
  4. Don’t panic, because everything except your notes and suchlike is retained on the site.  You haven’t lost your library.  This does definitely indicate that it is good to transfer data to both the external drive and some other sort of external storage, but then that’s true of any and all data repositories.  Think it’s confined to the electronic modern age? think of the libraries of Alexandria.

 

I saw a number of entries under a search for this and not one correct answer.  I will add that the B & N representative who was ‘customer service’ apparently spent most of his time ‘listening’.  He apparently had problems with the concept of a PIN (as opposed to a pattern or password), finally came out with ‘PIN number’ [about as reasonable as “Oh, you mean an SSD drive?”–which means, exactly,  a “solid state drive drive”].  Then he asked me again if I couldn’t remember it.  There was a long period where the screen legend indicated he was ‘listening’.  Then came a relatively long series of inane and pointless questions [he wanted to know the serial number and when I found the model number he didn’t know it was that–the serial number was basically microscopic and faded so badly that a magnifying setup basically the same magnification as a loupe could barely manage to make it out].  Eventually–after about half an hour–he decided there was no possible way for any B & n type to help me and I had to call Samsung.  The transaction there was much more smooth except for one tiny little thing…

 

at the very end it was a complete waste of time.  I remembered that I’d made the PIN much more complex, enough so that it actually was relatively high security, and after that the answer was, of course, completely obvious.

 

That I was an idiot was proven as well, but I already knew that…  8]-

 

GCC/oregonnerd

Entry filed under: Lost PIN, Nook, social psychology. Tags: , , , , , .

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